Please use our online payments system, ParentPay, for all school payments eg school meals, trips, uniform, workshops and clubs, and for giving consent where the school trip/workshop is free of charge. See the FAQ below for more information. The link to ParentPay is www.parentpay.com
Q: I haven’t activated my ParentPay account and I’ve lost my activation letter. What should I do?
A: All parents and carers should by now have activated their ParentPay accounts. If you have lost your activation letter please contact the school office by emailing firstname.lastname@example.org, quoting your child’s name and class, to request another copy.
Q: What do I do if I have forgotten my ParentPay username or password?
A: If you have forgotten your login details, please email email@example.com, quoting your child’s name and class to request that your password be reset.
Q: Can I still pay using cash or cheque?
A: No. We no longer accept cash or cheque payments for school meals, trips, clubs and other school based activities where a parental contribution is requested.
Q: Do I still have to make cash/cheque payments for school related fundraising activities such as through Orleans Primary Parent teacher Association (OPPTA)?
A: Parents and carers will be advised by OPPTA about the specific method of payment/donation for all school events and activities as they are organised.
Q: I don’t have internet access at home. How can I use ParentPay?
A: If you are unable to access ParentPay from home, please contact the school office. We are more than happy to make alternative arrangements for you.
Q: I am unable to pay for some of the items in my ParentPay account at the moment. What should I do?
A: If you are unable to pay for any of the payment items please write to the Headteacher explaining your reasons. We will gladly make alternative payment arrangements for you
Q: I have a question about ParentPay that hasn’t been answered here. Where can I find more information?
A: The Parent FAQ section of the ParentPay website offers advice on a large number of possible parent queries. Please visit www.parentpay.com/Parents/FAQs-for-parent-payment-system/. Alternatively, if you can’t find an answer to your question here, you can email firstname.lastname@example.org. Please remember to quote your child’s name and class in your email as this helps us to deal with your query as quickly as possible.