Please use our online payments system, ParentPay, for all school payments eg school meals, trips, uniform, workshops and clubs, and for giving consent where the school trip/workshop is free of charge. See the FAQ below for more information. The link to ParentPay is

ParentPay FAQ

Q: I haven’t activated my ParentPay account and I’ve lost my activation letter. What should I do?

A: All parents and carers should by now have activated their ParentPay accounts. If you have lost your activation letter please contact the school office by emailing, quoting your child’s name and class, to request another copy.

Q: What do I do if I have forgotten my ParentPay username or password?

A: If you have forgotten your login details, please email, quoting your child’s name and class to request that your password be reset.

Q: Can I still pay using cash or cheque?

A: No. We no longer accept cash or cheque payments for school meals, trips, clubs and other school based activities where a parental contribution is requested.

Q: Do I still have to make cash/cheque payments for school related fundraising activities such as through Orleans Primary Parent teacher Association (OPPTA)?

A: Parents and carers will be advised by OPPTA about the specific method of payment/donation for all school events and activities as they are organised.

Q: I don’t have internet access at home. How can I use ParentPay?

A: If you are unable to access ParentPay from home, please contact the school office. We are more than happy to make alternative arrangements for you.

Q: I am unable to pay for some of the items in my ParentPay account at the moment. What should I do?

A: If you are unable to pay for any of the payment items please write to the Headteacher explaining your reasons. We will gladly make alternative payment arrangements for you

Q: I have a question about ParentPay that hasn’t been answered here. Where can I find more information?

A: The Parent FAQ section of the ParentPay website offers advice on a large number of possible parent queries. Please visit Alternatively, if you can’t find an answer to your question here, you can email Please remember to quote your child’s name and class in your email as this helps us to deal with your query as quickly as possible.


Orleans Primary School, Hartington Road, Twickenham, Middlesex, TW1 3EN